Soft Skills Critical for Talent Management

by admin on August 13, 2021 in Ask a Recruiter, Business Trends, Dallas IT Recruiting


Gauging a potential hire’s soft skills were left to interviews. But now it can be appropriately said, “Well, well, well, how the turntables.” There is a growing list of soft skills for talent management that was not on the radar five years ago. Marc Holliday details this in 15 Top Talent Management Trends for 2021, and three of those 15 are mentioned here.


On its face, education isn’t a soft skill. But what stays out of the training manuals is how education, training, and reskilling your workforce helps cut attrition numbers. For example, the article cites, “…companies with better training had a 53% lower attrition rate, which reduces hiring costs and improves productivity.”

Holistic View of Diversity

Companies are discovering new pathways to problem solving and innovation by paying attention to diversity, equity, and inclusion (DEI) factors like individual employee backgrounds. In addition, diverse experiences in life lead to new ways of thinking through customer-facing and back-end processes.


Empathy goes beyond a birthday card once a year. Holliday states, “Workers consistently say in-person communication is the most impactful form of communication, so talk to your employees and make connections. Get to know them and encourage their managers to get to know them personally and try to better understand their career goals.”

How well-versed is your business in the soft skills critical for talent management? Whether you need to polish your soft side or need to outsource it completely, Business Centric Technologies can help. Don’t lose your personnel resources because of institutional momentum.

If you are interested in learning more about getting the best IT talent in the Dallas metroplex, BCT specializes in recruiting IT talent in Dallas, Ft. Worth, and North Texas. So if you are looking for a rewarding career, contact us today.